5BIB is the leader in race management in Vietnam, offering a platform that includes mobile apps and web apps for runners and event organizers. They are incorporating a new era of AI into their products and internal operations, finding that Arcanic Platform is making their staff management easier and more proactive.

5BIB operates with a lean team of 5 core members, efficient for a startup. However, during events, the workload increases significantly, requiring volunteers to assist with tasks like marketing, administration, and customer support. The challenge lies in effectively training and managing these volunteers. Onboarding, assigning tasks, and tracking progress require substantial effort, and with the core team often traveling, providing hands-on guidance becomes difficult. 

5BIB has quickly embraced the potential of the Arcanic Platform to enhance their training and task management of volunteer staff.

5BIB created a custom Chatbot Agent on the Arcanic Platform specifically for training staff, and integrated it into Telegram. Pre-trained with the company’s internal knowledge, this AI mentor provides volunteers with instant answers about products, processes and policies. For volunteers, the AI mentor streamlines onboarding with round-the-clock support, providing instant guidance anytime, anywhere. This ensures they quickly adapt and perform confidently, minimizing the need for in-person training.

“Arcanic Platform has created a culture of self-directed learning and also helped save significant time for the core team,” Danny added.

By integrating Cono Work into Telegram, 5BIB streamlined how tasks are assigned and monitored. The system leverages a chat-based workflow, allowing the team to assign tasks and check progress directly in the Telegram mobile app. This setup reduces the need for separate tools or scheduled meetings, saving time and simplifying coordination.

Danny noted, “For a team often on the move, this approach ensures tasks are managed efficiently without disrupting their mobility. The chat-based task flow aligns perfectly with our team’s communication habits, making it easy to transition from discussions to actionable steps”.