Empowering Customer Support with Arcanic Storage: Use Cases in Education, Legal and Sales

Arcanic Storage (AI Cloud Storage for Business) is now live! Visit chat.arcanic.ai and see it in action. You could also learn more about extensive features of Arcanic Storage in this article. Arcanic Storage is adaptable for various industries, making it a versatile solution for Customer Support. Let’s explore how it could do this magic through several use cases in Education, Legal and Sales.

No longer rigid chatbot with pre-set scripts

Arcanic Assistant (AI chatbot), combined with Arcanic Storage, will create an excellent “virtual salesman”. No longer rigid chatbot responses following pre-set scripts, Arcanic Assistant can naturally respond based on its trained knowledge.

Only 2 steps to turn Arcanic Storage into a Customer Support Agent for your business

1. Upload documents to Arcanic Storage. If these documents are already stored on Google Drive, users can link their Google Drive account to Arcanic Storage to synchronize the data. Then Arcanic Assistant will be trained based on this internal documentation.
2. Integrate Arcanic Assistant chatbot into customer service channels such as Facebook, Messenger, Zalo, Telegram, etc.

Use case in Education: Simplify University Admissions Consultancy with Arcanic Storage

The annual university admissions season in Vietnam is always a bustling and resource-intensive period.

• Students seek for a huge amount of information, about universities, academic majors, study programs, employment prospects, tuition fees, scholarship programs, extracurricular activities, accommodation options, etc.,
• Meanwhile, the number university’s advisors are limited, and students may not always have the opportunity to meet with them for guidance.
• Admins of Facebook fanpages or Zalo rarely respond to students, or respond slowly.

24/7 Admission Guidance

By gathering all admissions-related documents and storing them in one place on Arcanic Storage, then integrating trained Arcanic Assistant into university’s social media channels, it will become a knowledgeable guide for students and navigate the complexities of university admissions. Students could seek guidance anytime, anywhere. Even day or night time, even at home.

Undoubtedly, Arcanic Storage with the help of Arcanic Assistant, could assist the university save a significant amount of human resources during the peak enrollment season.

Use case in Legal Business: Idle Legal Consultancy with Arcanic Storage

• Legal matters involve specialized language and a vast amount of documentation that is regularly updated. That is why traditional chatbots impractical for legal businesses.
• Legal consultations often require significant time for a client, but not all consultants can be readily available 24/7 when needed. Therefore, the consultation process may experience delays.

Quick and Understanding “Virtual Lawyer”

When using Arcanic Storage, legal businesses not only possess a knowledgeable “virtual lawyer” that is able to clients at any time, but also understand clients’ needs even when they express imprecisely. For instance, if a customer sends a message like “Open a company,” the AI chatbot can still comprehend that the customer is interested in “Business Registration” procedure. Then it will provide advice based on the knowledge acquired from documents in Arcanic Storage.

Use case in Sales: Increase Purchasing Rate with Arcanic Storage

Consumers have become too familiar with boring chatbots of online stores or supermarkets.

• The greeting messages are dull and repetitive, lacking the personalized touch.
• Misunderstanding Vietnamese slang words like “uhm” (ừm, ừa), “a” (anh), “c” (chị), “e” (em), “mún” (muốn),…., makes the chatbot challenging to understand.
• Not able to persuade customers to make a purchase.

Conversing like a human salesman

Arcanic Assistant chatbot can talk with customers naturally. If a customer expresses that they are not interested anymore and about to leave, the chatbot will continue the conversation to keep them engaged and persuade them to make a purchase. It could also understand Vietnamese slang words, enhancing its conversational capabilities.

Besides, by connected to the sales database, Arcanic Assistant chatbot can check product information such as names, codes, inventory, prices, and promotions to provide more specific recommendations.

Conclusion

Visit chat.arcanic.ai now to explore the exciting features of Arcanic Storage – AI Cloud Storage for Business. If you are unsure about how to use it for your business, feel free to contact us via email at [email protected]